What I’ve learned working retail..

..[for 4+ years] is that while it seems like the easiest job in the world, it is also extremely frustrating at times. I wouldn’t change the experience I’ve had and the opportunities I’ve been given – working as an employee, being promoted to management, and making connections with many people from all over the world over the last 1,460+ days.


Here’s some things I’ve learned [and some things I definitely won’t miss]:

  1. If you can refrain from being rude, do it. It won’t get you anywhere. Both as a customer or an employee.
  2. The schedule can suck. Holidays, nights, and weekends are almost always spent at work while your family and friends are galavanting around on multiple adventures and posting pictures of themselves having a great time.
  3. “The customer is always right” is not always true. But even if the customer isn’t right, its all about how you handle the situation at hand. Smile and wave boys, smile and wave.
  4. You won’t know all the prices off the top of your head. Not the ticket price. Not the price after percentages off. Not the price after tax.
  5. But, you will learn about the different sales taxes depending on certain areas in the country.
  6. You will suddenly know all about parenting when there is an unsupervised child running wild all over your store.
  7. You pick up some really good skills like how to succeed at small talk, how to use a computer, how to efficiently organize the littlest things, and how to fold clothes to perfection.
  8. Canadians don’t use pennies anymore. If you had a penny every time a Canadian customer forked over 8,000 pennies to pay for their transaction while saying this, you would be a millionaire.
  9. When a customer says they will “never shop here again,” 100% of the time, they come back. Don’t take it to heart.
  10. Working retail is a great opportunity for personal growth. Don’t treat it as a joke, you might need a good reference letter one day!


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